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Customer Service Specialist I
KJS Resources Inc. [Texarkana, United States ] 03/27/2018
Category:  Clerical
Type:  Full-Time
Salary Range:  10 - . $ Per Hour
Shift:  8:00 A.M. to 5:00 P.M.
Travel Required:  Not Required
Posted:  03/27/2018
Experience:  Minimum Experience -
Job Status
Job ID:  20016
Start Publishing:  03/27/2018
Stop Publishing:  03/26/2019
KJS Resources Inc. Wake Village, Texas

Work Days: Monday – Friday 8:00 A.M. – 5:00 P.M.

Job Description:

  • Process payments for utility services
  • Collect, batch, and rout all mail to proper departmetns
  • Balance and enter payments received by mail, night depository and pay stations, using the RemitPlus System
  • Process on-line payments
  • Answer a multi-line phone insuring that the calls are routed to the correct department
  • Receives all incoming calls related to water billing, request for transferring of service and general complaints, etc; issues appropriate work orders for all customer requests
  • Assess commercial or residential deposits using historical data and customer credit history
  • Review customer applications identification and services requested to prevent fraud or monetary loss to the utility
  • Assist customer with payments plans as needed
  • Insure that all past-due amounts from previous locations are paid prior to the establishment of a new account
  • General data entry 10 key and filing
  • Scan documents source documents
  • Perform all other duties as assigned

Job Qualifications

  • Ability to make decision in accordance with establish policies and procedures
  • Ability to answer phone calls and questions in a clear, well-modulated and pleasant voice tone, and to express oneself effectively
  • Ability to maintain careful attention to details while assisting customers, taking money, returning change, issuing orders and in performing other billing functions
  • Ability to document details of customer interactions in a manner that will be complete and understood by others
  • Ability to understand and follow oral and written instructions
  • Ability to multi-task
  • Ability to establish and maintain effective working relationship with the general public and all other utility personnel
  • Skill in the use and care of a standard calculator and personal computer
  • Shall be able to left light weight